Privacy Policy
99jiu Data Protection Commitment

This Privacy Policy ("Policy") describes how 99jiu ("the Platform", "we", "us", "our"), operating at https://99jiu.vip, handles the personal data of individuals ("you", "Player", "User") who register an account, make deposits, place bets, or otherwise interact with the 99jiu platform and its associated services.

99jiu serves players across Indonesia and is committed to handling personal data with transparency, integrity, and respect for individual privacy. This Policy applies to all personal data processed in connection with your 99jiu account, regardless of the device or channel through which you access the platform.

By registering an account on 99jiu, you acknowledge that you have read and understood this Privacy Policy and consent to the data processing practices described herein. If you do not agree with any part of this Policy, you should not create an account or use the 99jiu platform. This Privacy Policy should be read alongside the Terms & Conditions, which govern your use of the platform more broadly.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

99jiu collects the following categories of personal data in connection with your use of the platform:

2.1 Identity and Contact Data

• Full legal name as it appears on your government-issued identity document.
• Date of birth (required to confirm you are aged 21 or above).
• Residential address in Indonesia.
• Email address.
• Indonesian mobile phone number.

2.2 Identity Verification (KYC) Data

• Copy of a government-issued photo identity document (e.g., KTP — Kartu Tanda Penduduk — for Indonesian residents).
• Proof of payment method (e.g., screenshot of e-wallet account or bank account details matching the account used for deposits).
• Selfie or liveness check image where required by the verification process.

2.3 Financial Data

• Bank account details (bank name, account holder name, account number) for withdrawal processing via BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata, OCBC NISP, and other supported Indonesian banks.
• E-wallet account details for withdrawals via OVO, DANA, GoPay, ShopeePay, or LinkAja.
• Deposit and withdrawal transaction records, including amounts in Indonesian Rupiah (IDR) and timestamps.

2.4 Account and Activity Data

• Username and encrypted password.
• Betting history, game session records, and wager amounts across all product verticals (live casino, sportsbook, slots, togel (Indonesia's traditional numbers lottery), and other games).
• Bonus and promotion history.
• Responsible gaming preferences, including any deposit limits, session limits, or self-exclusion periods you have set.
• Customer support interaction records, including chat transcripts and email correspondence.

2.5 Technical and Device Data

• IP address and approximate geolocation derived from IP.
• Device type, operating system, and browser type and version.
• Session start and end times, pages visited, and features used during each platform session.
• Cookie identifiers and similar tracking technology data as described in Section 7.

99jiu collects personal data through the following channels:

• Account registration: Information you provide directly when creating your 99jiu account, including name, date of birth, address, email, and phone number.
• KYC verification: Identity documents and supporting materials you submit during the verification process.
• Deposits and withdrawals: Financial details provided when initiating deposit or withdrawal transactions through the cashier.
• Platform activity: Data generated automatically as you use the platform — including bets placed, games played, session duration, and features accessed.
• Customer support interactions: Information you share when contacting our support team via live chat or email.
• Cookies and tracking technologies: Technical and behavioural data collected automatically via cookies, web beacons, and similar technologies as you browse the platform. See Section 7 for full details.
• Third-party service providers: Data received from payment processors, KYC verification partners, fraud detection services, and analytics providers in connection with your account activity.

99jiu processes your personal data for the following clearly defined purposes:

99jiu will not process your personal data for any purpose not listed above without first obtaining your explicit consent or as otherwise required by law.

99jiu relies on the following legal bases for processing your personal data:

• Contractual necessity: Processing required to create and manage your account, process transactions, and deliver the gaming services you have contracted for by registering on the platform.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including KYC identity verification, AML reporting, and responsible gaming regulatory requirements.
• Legitimate interests: Processing carried out to pursue the legitimate interests of 99jiu, including fraud prevention, platform security, customer support delivery, and improving the platform experience — provided these interests are not overridden by your privacy rights.
• Consent: Where 99jiu relies on your consent as the legal basis — such as for sending promotional email communications — you may withdraw that consent at any time by contacting the support team. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

99jiu does not sell your personal data. We share personal data only in the following limited and controlled circumstances:

6.1 Service Providers (Data Processors)

We engage third-party service providers who process personal data on our behalf under strict contractual data processing agreements. These providers include:

• Payment processors and banking partners: Indonesian bank transfer networks (BCA, BRI, BNI, Mandiri, and others) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja) for processing deposits and withdrawals in IDR.
• KYC and identity verification providers: Third-party services that assist in verifying the identity and age of new players during the account registration and verification process.
• Fraud detection and cybersecurity services: Technology providers that help detect and prevent unauthorized access, bonus abuse, and fraudulent activity on the platform.
• Game content providers: Studios such as Evolution Gaming, Pragmatic Play, Spribe, and others that supply the game software integrated into the 99jiu platform. Game activity data is shared only to the extent necessary to operate the games you play.
• Analytics and platform optimization tools: Aggregated and anonymized usage data shared with analytics providers to help improve platform performance and user experience.

6.2 Legal and Regulatory Disclosures

99jiu may disclose personal data to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by applicable law, court order, or regulatory mandate. Such disclosures are made only to the minimum extent required by the applicable legal obligation.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 99jiu's business, personal data held by the platform may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and the privacy practices applicable to your data under the new entity prior to the transfer taking effect where reasonably practicable.

The 99jiu platform uses cookies and similar tracking technologies to deliver its services, maintain session state, and analyze usage patterns. The following categories of cookies are used:

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the 99jiu platform, as session management depends on these cookies being active. Disabling functional or analytics cookies will not prevent you from accessing or using the platform but may reduce the personalization of your experience.

99jiu retains personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with applicable legal, accounting, and reporting obligations. The following general retention periods apply:

• Account data and KYC documents: Retained for the duration of the active account relationship and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, consistent with standard financial record-keeping obligations.
• Betting and game activity records: Retained for a minimum of two (2) years from the date of the activity for dispute resolution and audit purposes.
• Customer support records: Retained for two (2) years from the date of the last interaction.
• Marketing consent records: Retained for the duration of the consent and for one (1) year following withdrawal of consent.
• Technical and device data (logs): Retained for up to ninety (90) days for security monitoring purposes, after which they are aggregated and anonymized.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with 99jiu's internal data disposal procedures. Where data must be retained beyond the standard retention period due to an ongoing legal dispute, investigation, or regulatory requirement, it is held in a restricted-access archive until the matter is resolved.

99jiu implements a layered approach to data security, combining technical, organizational, and procedural controls to protect personal data against unauthorized access, disclosure, alteration, and destruction. Key security measures include:

• Encryption in transit: All data transmitted between your device and the 99jiu platform is encrypted using 256-bit SSL/TLS protocols. This includes login sessions, cashier transactions, and all API communications.
• Encryption at rest: Sensitive data fields — including identity document scans, financial account details, and passwords — are encrypted at rest using industry-standard algorithms.
• Password hashing: User passwords are never stored in plain text. They are hashed using a modern, salted hashing algorithm before storage.
• Access controls: Access to personal data is restricted on a need-to-know basis. All internal access is logged and subject to periodic review. Privileged access to production systems requires multi-factor authentication.
• Regular security audits: 99jiu conducts periodic security assessments, including vulnerability scanning and penetration testing, to identify and remediate potential weaknesses before they can be exploited.
• Incident response: In the event of a data security incident affecting your personal data, 99jiu will notify affected players and take immediate remediation steps in accordance with its incident response procedures.

As a 99jiu player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact the 99jiu support team using the contact details provided in Section 15. We will respond to all valid requests within a reasonable timeframe and in any event within thirty (30) days of receipt.

The 99jiu platform is strictly for adults aged 21 years and above. 99jiu does not knowingly collect, store, or process personal data belonging to individuals under the age of 21. Registration is prohibited for anyone below this age threshold, and age verification is conducted as part of the KYC process.

If 99jiu becomes aware that personal data has been collected from an individual who is under 21 years of age, that data will be deleted promptly, the associated account will be closed, and any balance held in that account — including deposits, winnings, and bonus credits — will be voided. Parents or guardians who become aware that a minor under their care has registered on the 99jiu platform should contact the support team immediately at the email address provided in Section 15.

The 99jiu platform may contain links to third-party websites or services — for example, game studio websites or payment provider information pages. This Privacy Policy applies solely to data processed by 99jiu in connection with your use of the 99jiu platform. It does not extend to any third-party website or service that you may access via a link from the platform.

99jiu is not responsible for the privacy practices, data handling standards, or content of any third-party websites. We recommend reviewing the privacy policy of any third-party service you visit. The presence of a link on the 99jiu platform does not constitute an endorsement of that third party's privacy practices.

99jiu operates internationally and some of the third-party service providers engaged to support platform operations — including KYC verification partners, fraud detection services, and game content providers — may be located in countries outside Indonesia. Where personal data is transferred to a third country, 99jiu takes appropriate steps to ensure that the transfer is conducted under contractual safeguards that provide a level of protection equivalent to that afforded to data processed within Indonesia.

Such safeguards may include standard contractual clauses incorporated into data processing agreements with the relevant third-party providers, binding corporate rules where the provider is part of a multinational group, or transfer to jurisdictions that have been assessed as providing an adequate level of data protection.

If you would like further information about the international transfer mechanisms applicable to your personal data, please contact the 99jiu support team using the details provided in Section 15.

99jiu reserves the right to update or amend this Privacy Policy at any time to reflect changes in the platform's data processing practices, applicable law, or regulatory guidance. When material changes are made, the revised Policy will be published on this page with an updated "Last Updated" date at the top of the document.

Where changes are significant — for example, where a new category of personal data is being collected or a new purpose of processing is introduced — 99jiu will endeavor to notify registered players via the email address on file prior to the changes taking effect.

Your continued use of the 99jiu platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you should cease using the platform and may request account closure in accordance with the Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 99jiu, please contact the support team through the following channel:

99jiu aims to acknowledge all privacy-related requests within two (2) business days and to resolve them fully within thirty (30) days of receipt. For urgent account security matters — such as suspected unauthorized access to your account — the 24/7 live chat function within the platform provides the fastest response pathway.